Overview

Alxtel' DID Forwarding Switch gives service providers the technology they need to offer their end users a local number in order to access an international destination. In this scenario, end users register their phone numbers, enter the destination number, and the system will assign a local phone number to them so they can make or receive calls from their contacts for the price of a local call. Based on Alxtel softswitch technology, this solution integrates enhanced features for administrators to make customer management easy and user friendly. With platinum features, like SMS support and favorite lists, service providers can offer an array of competitive features to their end users.

Features

• Enhanced Admin / User Web Portal
• Prepaid BillingBilling History Report
• Built-in Radius and Database

Enhanced Admin / User Web Portal Features

The user web portal includes an online sign-up interface that allows new users to create a new account. Upon creating a new account, the end user will receive an email including their login information. End users can then login into the system and manage their profile. The end user can:

• Modify contact information (area code, country, address, phone number, email address)
• Reset password
• Forget password
• Check call detail report (CDR)
• Check payment History
• Check their current balance (Accounts are always prepaid)
• Recharge their account with a credit card *
• View quick statistics report
• Use the contact management tool

Admin Interface Features

The Admin Interface allows the administrator to manage contacts and other functionalities. The system administrator can:

• Modify the account information for each user
• Create and apply pre-paid rate packages
• Reset passwords
• Check call detail report (CDR)
• Check payment history for each user
• Check the current balance for each user
• Deposit/deduct money from each account
• Manage end-point carriers
• Manage DIDs (import DIDs to the system)
• Manage dialing plans
• Manage different levels of access to the solution
• Define limitation for users (number of member for Friend List, etc)
• CDR, ASR, ACD reports

Add-on Modules

SMS Support

An SMS message will be sent to a contact that is added to the favorite list. This SMS will contain a message that can be changed using the GUI. The SMS service will be implemented by using a 3rd party.

PIN Based Authentication

One PIN number is assigned to each end user's account so when a non registered contact tries to call any of the assigned DIDs, the system will redirect the call to an automatic message (IVR) that will prompt him to enter a PIN number for authentication. This feature requires an account with Authorize.net.

Recurring Billing (Auto-recharge)

This feature is available by using a merchant services provider so end users' credit card information is saved and can be charged automatically.

Contact DID Number Assignment

A DID number (with the area code of the contact for each member of the friend list) can be assigned to each contact.