Calling Card & Gateway Solution
The VoIP calling card market is one of the most lucrative industries in the market today, especially in countries where there are numerous immigrants. Alxtel’ Calling Card Solution allows entrepreneurs and service providers to offer their own international calling card services. In addition, companies and individuals have shifted their services to a prepaid basis so they can take advantage of the cost-effective solutions that Voice over IP has to offer.
Alxtel is unique in that we offer turn-key solutions, including all of the components (software, hardware, training, technical support, and carrier services), providing you everything you need to start your business. In order to support growing VoIP businesses, Alxtel Technology offers a modular solution. This enables new businesses to begin with a basic calling card solution which includes all of the key features needed to start a successful calling card business and then add on modules as the business grows.
The Alxtel Calling Card Solution enables clients to:
- Place multiple brands of calling cards in the market
- Provide prepaid services to residential and business customers
- Route traffic to numerous carriers
- Maintain real-time maintenance and business analysis
- Generate unlimited PINs
The following key features are included in the Basic VoIP Calling Card Platform Solution.
There is no limitation to the number of PINs that can be generated. This feature also enables you to activate PINs in batches. For example, you can activate 50 PINs or 50,000 PINs at a time. You can also deactivate PINs as a way to safeguard your business.
With this feature you can define user level access and manage administrators, supervisors and customer service users.
The Alxtel Calling Card Solution is fully compatible with Microsoft Excel. For all available reports in the platform there is an export section that allows you to save reports in an Excel file. You can also create and manipulate your rate sheets in Excel and then import them back into the application.
Alxtel enhanced billing features include the capability to create different rates for each country and city, generate dedicated rates-per-service, and differentiate rates for prepaid and postpaid customers.
Once a rate is defined for each country and city, clients can setup different rounding and free-time for each individual route. Even within one selling package, clients are capable of setting up different free-times, surcharge fees, surcharge times, and rounding charges for their customers. Rates may also be setup for specific days and hours. For example, special rates could be set up for weekends or holidays.
Advanced charges, such as surcharge and connection fees, can be applied to the calling card services. This feature also enables scheduled maintenance periods and maintenance fees for each individual service.
Generally, charges are “after-call” charges. This means that the charge amount will be deducted from the client’s account when the call is terminated. In this scenario, if the client were to use the entire balance, the account deduction would go negative. The Alxtel Calling Card Solution allows for defining upfront charges. In this scenario, the system will deduct the charges before the call is connected.
This feature allows all administrative and management tasks to be performed through a web portal. Providers can use their own dedicated web portal to check ASR (Average Success Rate), ACD (Average Call Duration), and CDR (Call Detail Record) Reports.
The system will automatically block an IP address after 8 unsuccessful login attempts.
With the PIN-Based Authentication feature the system has the capability to capture the caller ID of the customer and save it in the database, enabling a PIN-less calling feature. With PIN-Less Authentication, an unlimited number of caller IDs can be assigned to one PIN number, enabling customers’ use of cell, home, and office numbers to use their card.
This feature allows for an unlimited number of carriers and enables the carriers to be defined by priority. The VoIP gateway sends traffic to the desired carrier. If the call fails, the system will automatically forward the call to the 2nd available carrier and continue until the call is connected. This feature also offers the capability to define a specific destination to be terminated by one dedicated carrier.
The Alxtel Calling Card Solution is compatible with all types of end-point carriers and supports both IP-based (SIP & H323) and TDM (Time-Division Multiplexing) carriers.
Features include recharge, automatic card expiration when validation date has expired, and refund for poor quality.
By creating batch tasks based on defined profiles or groups, providers can deposit, deduct, create, apply discounts, credit, and define points for customers.
The Alxtel Calling Card Solution provides real-time status of all calls on the system. This feature shows where calls are coming from, which accounts are calling, and the destination of the calls. Additionally, the application shows the terminating carrier. This information provides a complete view of live traffic and status.
The Alxtel Calling Card Solution provides a wide variety of comprehensive reports including:
- CDR (Call Detail Record) – A complete report that includes PIN, Service, Country, City, Duration (minutes), Final Duration (minutes after rounding), Rate, and Total Cost of each call.
- ASR (Average Success Ratio) – A Quality of Service Based report that shows the average success rate for calls to all or one particular destination or carrier.
- DID (Direct Inward Dialing) – This report enables clients to determine which of the DID (access numbers) are handling most of the traffic.
- Comparison Reports – Using this feature, clients can view and compare data over different time periods.
- Customer Reports – This report allows you to view your customers balance and view suspended customers.
- Advanced Reports – This report allows you to segment by rate plan, country, city and date.
- Calling Card Reports – By running this reporting feature you can check on cards used, expired cards, and active cards.
The Alxtel Calling Card Solution is compatible with all available codecs supported by the VoIP gateway (G723, G729, G726, & G711). It also supports codec negotiations and is capable of selecting different codecs for different carriers.
This feature enables clients to have more than one origination gateway. Since gateways are connected via IP infrastructure, they can be geographically separated. This key benefit enables the same PIN to work in more than one city or country and is a cost effective way to have calling cards in geographically separated areas.
Last updated by admin on 12/16/2009 9:21:57 PM