What UC Brings to the Digital Workforce
The term “Unified Communication” or “UC” describes not only how we connect different communication systems for the digital workforce, but collaboration tools too! That’s why you will often hear the phrase UC& C which simply means “Unified Communications and Collaboration”.
Seamless UC ensures a higher level of interaction throughout the globally-dispersed workforce. It breaks down the silos between enterprise teams and ensures that no matter where you work, you can still access the same secure system, equipped with:
- Voice and video calling
- Team collaboration
- Video Conferencing
- File sharing
The Benefits of Unified Communications
In a world defined by a dizzying mix of platforms designed to suit organizations spread across vast spaces, UC simplifies the world of work. The right UC platform gathers everything your employees need to connect, share, and work together on ideas in the same streamlined interface. The result?
Better productivity: Teams can connect however they feel most comfortable, using any device or medium they choose
Reduced costs: Because UC systems operate on the cloud, they allow companies to shift away from a Capex model, to an OpEx strategy with fewer initial expenses
Stronger performance: Because employees can both communicate, and collaborate in an instant, they can solve customer problems faster, and improve your business reputation
Enhanced user experience: A good UC strategy can delight your employees and even reduce turnover in your organization, by giving people more freedom to work as they choose
Trends Driving the Adoption of UC
The popularity of UC systems is growing more every year. In fact, recent research indicates that the market will see a CAGR growth rate of 12.3%, leading to a value of $46.61 billion by 2020. More than ever, companies facing a changing business are beginning to understand how UC can help them better serve clients and employees alike. Perhaps the biggest trend driving the adoption of UC is digital transformation (DX) and the rise of the digital workforce. At its core, the digital workforce thrives on the idea that people should be able to access the tools they need to perform, wherever they are, and whatever device they use. Combine that with the ever-emerging move to cloud communications and agile methodologies, and you’ve got an environment primed for UC.
Understanding Collaboration and Communication
The fact that collaboration and communication are so closely connected is what makes them so hard to distinguish at times. Even the “collaboration tools” we see on the market today can blur the definitions a little. After all, Slack is often touted as a collaboration tool, but sending someone a message on Slack doesn’t mean you’re collaborating. The option to collaborate is available, but you need to act if you want to go beyond communication. Ultimately, collaboration in the modern workforce is about providing an avenue for employees, executives, or anyone else in a business to work together on the same project – no matter where they are. While today, the conversation about “collaboration” is heating up, it’s important to remember that communication will always be an underlying ingredient of good collaboration. Without communication, we’d be left with multiple people working on their own versions of a project, using the same tool. Communication provides the insight and knowledge to connect minds across the workforce.