Call Center Solutions in Maryland and Abroad

When it comes to contact centers, AlxTel’s Call Center Solutions are on par with much more expensive solutions, but they can be tailored to meet the unique demands of each business. It is an end-to-end system for running a contact center.

The Inbound Call Center Solutions offered by AlxTel provide the user total flexibility on both ends of the conversation. AlxTel’s customized Call Center Solutions will give a suitable solution to provide the right information to the caller regardless of the complicated organizational structure that a firm may follow. Our call center solution will provide complete support to your organization at all times of the day according to your incoming traffic. A solution that can grow and evolve alongside the business.

The total simplicity that AlxTel offers in inbound call center design and implementation makes it much simpler for the company to manage the call center, seamlessly update essential information, and maintain the call center with a minimum of effort, all while ensuring that the quality of communication with customers is of the highest possible standard with intuitive user interfaces, streamlined processes, and clear call routing options that make it easy for agents to manage incoming calls and provide excellent customer service.

AlxTel has worked with Maryland businesses for so long that it has a unique perspective on how Maryland consumers act and respond to various types of communication. Our call center services, rich with features such as automatic call distribution, call routing, IVR (Interactive Voice Response), call recording, and real-time monitoring and reporting, our goal is to provide a solution that can effectively manage and respond to customer inquiries and support the needs of the business.

Our solutions beat the competition because we make better use of your time and people. This is seen by metrics like our first-call resolution rate, agent utilization, and the length of time it takes to handle a call. As a result, we are able to efficiently manage large call volumes, give clients the information they need, and save agents from sitting idle for long periods of time. By optimizing resource utilization and reducing operating expenses, we hope to boost customer satisfaction and strengthen the company as a whole.

Because of the significant exposure to a wide range of technologies that AlxTel has gained over the past 12 years, the company is now able to offer very robust products to end-users, small businesses, enterprises, and governments. As a result, AlxTel has won a large number of excellence awards on the basis of the quality of the services that it provides.

We offer flawless customized IT solutions that assist the government in actively reaching, notifying, and attracting citizens for a better civic experience. Our team members have over 20 years of combined experience working for various DC government entities that include the United State Coast Guard ( USCG), Social Security of Administration (SSA), Human and Health Services (HHS), Admin of Children and Families (ACF), etc.

We provide quality services to produce bespoke digital solutions for state agencies, fueled by a passion for innovation and a willingness to lead the way through highly qualified local professionals. Numerous agencies, include the Maryland State Department of Education (MSDE), the Maryland Department of Information Technology (MDoIT), the Maryland State Board of Elections (MSBE), the Maryland Courts, and BWI Airport.

Our tailoring services are what set us apart from any other provider in the industry. We have 180+ technology partnerships in each sector of technologies such as Cisco, IBM, Dell, HPE, Microsoft, Google, AWS, Microfocus, Progress, 3CX, ACER, Adobe, AppGate, Atlassian, Avaya, AXWAY, Blackmagic design, Blaze Meter, BOX, Dropbox, Broadcom, Citrix, Corel, Commvault, Dialogic, Dialpad, Docusign, Entrust, Eventide, Extreme Networks.