Department of Public Safety & Correctional Services

Department of Public Safety and Correctional Services – DPSC

Polycom – Plus Support

Our Winning Award

AlxTel is feeling excited to announce that we won Polycom Plus Support contract award for amount $47,742.77. Support service that gives you and your teams access to Poly experts no matter when you need it. Unlimited, global 24×7 technical support, Advance hardware replacement*, Ecosystem Cloud Partner Support and Upgraded access to premium software. Unlock the potential of the possible.

Contract Title: Polycom – Plus Support

Winning Award
Award date

Award Date
Feb 07, 2023

Award amount

Award Amount
$47,742.77

Start date

Start Date
Feb 06, 2023

End date

End Date
Feb 05, 2024

Maryland Department of Public Safety and Correctional Services

The Department of Public Safety and Correctional Services protects the public, its employees, and detainees and offenders under its supervision. The Department of Public Safety and Correctional Services is one of the largest departments in Maryland with nearly 12,000 employees and a budget of more than $1 billion. In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release. Public Safety operates 19 institutions, including several pretrial facilities, as well as 42 Parole and Probation offices throughout the state.

  • DPSCS primary objective is to ensure safety so that all Marylanders can enjoy living and working in the state. We are achieving this by increasing security in our institutions and supplying offenders and former-offenders the tools necessary to stay out of the criminal justice system.
  • We are also working with partner agencies, sharing important intelligence information in order to reduce crime and violence.
  • Around the state, we work in the communities to which many of our offenders will one day return. Offenders are out in the community every day, performing public works and sustainability projects that save taxpayer dollars and help preserve Maryland’s natural resources.

Poly Plus Support

Rest easy knowing Poly has your back, day or night. No one knows collaboration solutions better, especially given our expertise and alliances with leading ecosystem partners, including Microsoft, Zoom, GoTo, BlueJeans and others. Poly solutions are rock solid, but if an incident occurs, you’re covered. Advance hardware replacement* with pre-paid next day shipping assures business continuity. Exclusive professional services discounts save your business time and money. And with upgraded access to premium software, elevating your collaborative experience for your entire enterprise couldn’t be easier.

Poly 24 hours support

Global 24X7 Technical Support

Poly solutions are rock solid, but if an incident occurs we’re here to help you how and when you need it, using your phone, chat, web, live video.

Hardware

Advance Hardware Replacement

If a replacement is required, we will ship it to you with pre-paid next-business-day shipping, ensuring business continuity.

Poly upgraded software

Upgraded Premium Software

Elevate your collaborative experience with IT tools, device-specific enhancements, and capabilities all delivering a superior user experience.

Poly Professional Services Discount

Professional Services Discount

Save your business time and money with exclusive discounts on remotely delivered Professional Services.

Flexible Support

Maybe you’re realizing that you need a little more expertise. We’ve got you. Our flexible support options provide the exact level of assistance and technical expertise you need, when you need it. We’ll help keep your end users productive, happy, and loving your IT team.

  • BUSINESS CRITICAL SUPPORT: Provides the highest level of response and resolution for customers seeking the maximum degree of video network performance, with access to a specialized team of Poly technical, managerial, and administrative experts.
  • CUSTOMER SUCCESS MANAGEMENT: Ideally suited for customers seeking post-implementation support to grow, manage, and optimize their Poly investment through virtual access to an assigned service management advocate.
  • TECHNICAL ACCOUNT MANAGEMENT: A proactive, personalized support program for customers with mission critical Poly solutions. Your Technical Account Manager serves as your dedicated consultant, helping you grow, manage, and optimize your Poly investment and achieve desired business outcomes.
  • RESIDENT TECHNICAL SERVICE: Designed for customers with mission critical UC or complex video environments, this service supplements your existing staff with continuous, onsite technical and networking expertise, supporting your daily operations. This Service is designed to bring Poly’s best-in-class technical expertise directly to your site.
Poly Hardware

Poly Lens

Poly Lens makes collaboration better for your employees no matter where they work or the compatible device they choose. What you get is better line of sight on device health and adoption rates. it’ll scale with you, maintaining security without all that heavy overhead of traditional IT management. Controlling your entire voice, video, and headset estate just got a whole lot easier. Easy account access, quick onboarding, and policy-based provisioning saves you time and effort. Providing a consistent level of software results in better user experiences and easier troubleshooting.

Need support?  You are our priority, We’ve got you covered.

Rapid response time to service requests, responding to all customer feedback to get in touch.

Our goal is to supply you with the best possible customer service across all our products and solutions. We look forward to helping you make the most of your AlxTel platform.

Support

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