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Maryland Department of Labor (DOL)

DocuSign Solution

Our Winning Award

AlxTel is excited to announce that we won the Maryland Department of Labor (DOL) for DocuSign Solution contract award for the amount of $125,637.28. DocuSign is digitally transforming how organizations of all sizes do business via agreements and contracts. By connecting and automating the entire agreement process, the DocuSign Agreement Cloud™ helps industries and departments do business faster with less risk, lower costs, and better experiences for customers and employees.

Contract Title: DocuSign Solution

Winning Award
Award date

Award Date
Sep 15, 2022

Award amount

Award Amount
$125,637.28

Start date

Start Date
Sep 15, 2022

End date

End Date
Sep 14, 2023

Maryland Department of Labor (DOL)

The Maryland Department of Labor DOL provides job development and employment training to help our citizens get the skills and expertise they need to move with our economy into Maryland’s future. The Maryland Department of Labor dedicated to providing their business and consumer customers with high quality, efficient and friendly services.

The Maryland Department of Labor continues to change Maryland for the better by providing a predictable and inclusive regulatory environment through efficient and responsive processes. The Maryland Department of Labor safeguards Maryland’s work environments through outreach and educational programs, by establishing partnerships and encouraging ongoing improvements in workplace safety and health. DOL fostering economic growth through our collaborative, comprehensive employment and job training programs that best ensure Maryland workers have the skills Maryland employers need to succeed and grow into the future. Our vision for Maryland drives the work of the Department’s employees each and every day.

The Department of Maryland labor pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous: helpful and supportive and have a positive attitude and passion for what we do.

  • Accurate and Consistent: Always aim for 100% accuracy and be consistent in how we interpret and implement state policies and procedures.

  • Accessible and Convenient: simplify and improve access to information and resources.

  • Timely and Responsive: We will be proactive, take initiative, and anticipate your needs

DocuSign Solution Subscription Details

Item Description Quantity Term
DocSign eSignature – Enterprise Pro for Gov Edition 22,000 Annual
SMS Delivery 10,000 Annual
Enterprise Premier Support 1 Annual
Google Connector + Agreement Actions 1 Annual
508/WCAG Accessibility Compliant 1 Annual

Re-imagine Government Experiences with DocuSign

At the core of every government process are documents, forms, and contracts that need to be prepared, signed and managed. DocuSign solutions give government agencies the tools they need to securely digitize and streamline document creation and workflow management. As a result, services are easy to access and processes run smoothly, creating better experiences for everyone.

  • Improve efficiencies with simplified workflows: Automate manual tasks related to signing and managing government documents with solutions that are quick to deploy, easy to use, and strategically integrate with your technology investments.
  • Engage constituents with digital experiences: Meet the growing needs and expectations of constituents and employees. Deliver 24/7 self-serve, mobile-friendly online applications and digital tools that streamline user experiences and accessibility.
  • Help employees be more efficient: Increase employee productivity and accelerate service delivery with standardized digital workflows that support a hybrid workforce.
  • Enhance security and compliance: DocuSign eSignature and DocuSign CLM are authorized at the FedRAMP Moderate Impact Level and have been granted a provisional DoD Impact Level 4 authorization.

DocuSign Featured products for government

Our featured products for government are easy to access and processes smoothly and creating better experiences

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DocuSign eSignature

Securely send and sign agreements digitally while maintaining a complete audit trail of activity on each document.

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DocuSign Notary

Securely conduct remote online notarizations for state and local government forms, documents and more.

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DocuSign CLM

DocuSign CLM manage documents throughout the agreement lifecycle from negotiation to signature and storage.

SMS Delivery for Electronic Signatures

We believe that you need to communicate across multiple channels to ensure signers receive and complete important documents. That’s why DocuSign excited about SMS Delivery – a new way to connect with signers. Now you can enhance email notifications with real-time SMS notifications sent directly to a signer’s mobile device.

  • Expand your reach: With global availability in more than 180 countries you can reach signers wherever they are. For example, SMS Delivery enables procurement teams to send and manage contracts with suppliers while still ensuring proper risk management and governance no matter where they do business.
  • Close business faster: Leverage email and real-time SMS notifications together to increase response rates and get documents signed quickly. In the fast-paced world of sales, this helps salespeople get service agreements signed faster and with less friction for the customer.
  • Provide a superior customer experience: Combined with our responsive signing functionality, SMS Delivery enables you to differentiate your business with an engaging signing experience. HR teams can delight new employees with an easy and engaging signing process for new-hire paperwork.

DocuSign Enterprise Premier Support Plan

Fastest response and issue resolution for your business-critical agreement processes. With our Enterprise Premier Support plan, we’ll help you with

  • Always-on expertise at your fingertips: Stay up and running with access to knowledge, tools and self-guided resources from trusted product experts.
  • Support tailored to your needs: Personalize your support experience with plans customized to support your business-critical agreement processes.

  • Rust and reliability that scales: Ensure business continuity and responsiveness that moves your business forward with speed and confidence.

DocuSignature Interface
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Enterprise Premier Support plan features:

  • Global emergency support
  • DocuSign support center
  • Phone support (Call Back)
  • Technical support
  • Developer support
  • Global emergency support: A 30-min response time for severity 1 technical issues; available for all products 24/7 (English only during non-business hours).

  • DocuSign support center: Find answers, engage community and submit and manage cases online for faster resolution.

  • Phone support (Call Back): Log a case and customer support will promptly call you back to address
    technical questions, billing inquiries and account management.

  • Technical support: Direct access to technical support teams for configuration-specific questions.

Seamless eSignature solutions for your Google Workspace

Make DocuSign eSignature feel like a natural part of your Google Workspace. With the launch of our Unified app, you can install the Gmail, Drive and Docs integrations all from one listing. Use our powerful pre-built integrations to give you a fast and easy way to electronically sign and send documents.

DocuSign eSignature WCAG Accessibility compliance

Our product team is dedicated to making eSignature adhere to accessibility guidelines from project conception to final product. But we don’t just want to meet these broad guidelines; we continuously make improvements to create an enjoyable and reliable experience for people using screen readers or any assistive technology.

DocuSign’s eSignature signing experience adheres to and continually tests for U.S. Section 508 and WCAG 2.1 Level AA requirements.

  • Compatibility with common screen readers and other assistive technology.
  • High-contrast settings for low vision users.
  • Include accessibility throughout our internal policies.
  • Employ accessibility quality assurance methods.
  • Retesting of DocuSign products and digital properties and an accessibility plan for long-term continuance.
  • DocuSign eSignature for Drive: Don’t waste time saving, signing, printing, scanning and emailing documents. Sign and send documents for signatures from the same place you create, edit, share and store files. Increase security, privacy and productivity with the integrated workflow of DocuSign eSignature for Drive.
  • DocuSign eSignature for Gmail: DocuSign eSignature makes it easy to sign documents in Gmail. Just click the DocuSign icon in the Google Add-on sidebar to quickly sign email attachments without leaving your Gmail inbox. Need a signature? All it takes is a few clicks to send a Gmail with a signature request.
  • DocuSign eSignature for Docs: Sign and send documents for signature via Google Docs. Use DocuSign eSignature right from Docs to quickly access agreements, upload to DocuSign to collect signatures, then save them to your Drive folder.
  • DocuSign eSignature for Chrome: DocuSign eSignature for Chrome enables you to sign, send and manage documents directly from your Chrome browser. Install the Chrome Enterprise Recommended DocuSign Google app to get instant access to DocuSign eSignature while browsing your favorite websites.

Need support?  You are our priority, We’ve got you covered.

Rapid response time to service requests, responding to all customer feedback to get in touch.

Our goal is to supply you with the best possible customer service across all our products and solutions. We look forward to helping you make the most of your AlxTel platform.

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